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Housing Authority Sensibility
3 hour - This course provides an overview of conflict resolution, stress management strategies, employee conduct in the workplace, and workplace violence in the public housing authority setting. The student will learn steps to de-escalate and resolve conflict.

The course will provide advice on how to deal with stress in today’s fast-paced world.

This course also describes basic employee conduct in the workplace and addresses violence in the workplace.

This course is interactive and there are skill-building exercises included.

Recommended for all employees upon initial assignment and retraining as needed. The course is excellent for employees who deal with the public and residents.

** To maintain the integrity of MSI classes and our ability to offer CEUs, we must abide by the rules of the State agency who issued the designation. Chief among those rules is the attendee of the class must attend the whole session. Attendees who enter the class more than 5 minutes late or leave early will not be awarded CEUs for the class or receive a certificate of completion.

Feb 13, 2023 08:30 AM in Eastern Time (US and Canada)

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