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Housing Authority Sensibility
3 hours – This course provides an overview of conflict resolution, stress management strategies, employee conduct in the workplace, and workplace violence in the public housing authority setting. The student will learn steps to de-escalate and resolve conflict. The course will provide advice on how to deal with stress in today’s fast-paced world. This course also describes basic employee conduct in the workplace and addresses violence in the workplace. This course is interactive and there are skill-building exercises included.

Recommended for all employees upon initial assignment and retraining as needed. The course is excellent for employees who deal with the public and residents

Jul 28, 2021 08:30 AM in Eastern Time (US and Canada)

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