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Dealing with Difficult People
2 hours - This training program examines some of the challenges public sector employees face when dealing with difficult people in various settings.

The program includes enhancing vital communication and listening skills, basic steps and techniques to resolve conflicts, and how to maintain a safe working environment while maintaining your equilibrium.

Recommended upon initial assignment and retraining as needed for personnel who deal with the public.

Continuing Education Approvals: CEU’S:
CMFO/CCFO - 1.0 Office Mgmt & Ancillary Subjects; 1.0 Ethics
Tax Collector- 1.0 General Secondary Duties; 1.0 Ethics
CPWM.1.0 - Management
RMC 1.0- Professional Development
QPA 1.0- Office Admin/General Duties
TCH Credits: 1.0 Water/Wastewater- Safety

** To maintain the integrity of MSI classes and our ability to offer CEUs, we must abide by the rules of the State agency who issued the designation. Chief among those rules is the attendee of the class must attend the whole session. Attendees who enter the class more than 5 minutes late or leave early will not be awarded CEUs for the class or receive a certificate of completion.

Jul 27, 2022 09:00 AM in Eastern Time (US and Canada)

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